As soon as your order has been placed
through
our systems you will receive a confirmation
e-mail. You can expect delivery of your
product normally within 48 hours of this
e-mail and any delays will be notified to
you via e-mail.
Some of the product package is sent
digitally, so you can get started while you
wait for your DVDs.
Issuing Of Invoices
An invoice will be sent to you via e-mail as
soon as your order has been placed onto our
system. Any updates to your order or delays
will also be notified via e-mail.
We use a real-time payment processing
systems, which means that as soon as your
order has been placed you will receive
confirmation via e-mail. Any mistakes
can then be acted upon and you will also
be notified of an expected delivery date
of your products at this time as well.
Your
card will be billed when the
transaction takes place and normally
your physical product package will be
dispatched same day or next day (digital
products will be available immediately).
Transaction Data/E-mail
Please
retain a copy of your order confirmation
e-mail for future reference. A reminder
to do this will be contained within the
order confirmation e-mail. Your
e-mail and order will contain a unique
Transaction ID from WorldPay, together
with contact information.
Response Time
To All Customer Queries
We aim to respond to all customer
queries within 24 hours, but during busy
times and major project launches this
may be a maximum of 48 hours.
Refunds
Distance selling regulations give
consumers an unconditional right to
cancel an order. This is to allow
the consumer the opportunity to
examine the goods or consider the
nature of a service. If a consumer
cancels an order, written notice
must be given accordingly (unless
otherwise stated on the Automated
Income Stream Ltd sales page):
-
Goods - seven
working days from the day after
that on which the goods are
received by the consumer;
-
Services - seven
working days from the day after
that on which the consumer
agrees to go ahead with the
contract. i.e. the date of
purchase.
Goods must be returned to
Automated Income Stream Ltd in a resalable state. We
will then refund the consumer's
money as soon as possible and, at
the latest, within 30 days of
receiving the written notice of
cancellation. The consumer may, at
our discretion, be charged the
direct cost of returning the goods,
but written information will be
provided should this be the case.
If payment for the goods or services
is under a related credit agreement,
the consumer's cancellation notice
also has the effect of cancelling
the credit agreement.
